Effective from 1 May 2026
This statement describes the privacy practices of Vela Sharm Elite Selection regarding the data we collect through our websites (including vela-sharm-elite.com), mobile applications, social media pages, the emails we send, interactions online or in person, third-party sources, and when you visit or stay as a guest at our hotel.
We collect and process personal data such as: name, gender, postal address, phone number, email, financial information (credit/debit card number), language preferences, date and place of birth, nationality, passport/visa data, important dates, loyalty programme data, travel itinerary, previous stays, and social media identifiers. In more limited cases we may also collect data about family members, biometric data, and CCTV footage from public-area security cameras.
We may collect information through your browser, your use of our apps, functional, analytics and advertising cookies, pixel tags, analytics tools such as Google Analytics and Adobe Analytics, your IP address, aggregated data, and — with your consent — precise-location based services.
We collect data through the hotel and travel suppliers, promotional activities, other sources and service providers, our online services, customer service centres (calls may be recorded for quality), and internet-connected devices at our properties.
For any question regarding this statement, please contact us through our website.